Overall how satisfied are you with SBM's perfomance? / En general, ¿Qué tan satisfecho está con el rendimiento de SBM?

Excellent Service Provider exceeds expectations.

VERY GOOD Service Provider meets expectations.

GOOD Service Provider has minor improvements.

BELOW EXPECTATIONS Service Provider is not meeting expectations.

UNACCEPTABLE Client is overall disappointed with Service Provider's services.

N/A Question does not apply to survey takers responsibilities.

Please rate SBM's responsiveness to service requests and issues? / ¿Califique la capacidad de respuesta de SBM a las solicitudes y problemas del servicio?

Excellent Service Provider exceeds expectations.

VERY GOOD Service Provider meets expectations.

GOOD Service Provider has minor improvements.

BELOW EXPECTATIONS Service Provider is not meeting expectations.

UNACCEPTABLE Client is overall disappointed with Service Provider's services.

N/A Question does not apply to survey takers responsibilities.

Please rate SBM's staff friendliness and professionalism? / Por favor califique la amabilidad y el profesionalismo del personal de SBM?

Excellent Service Provider exceeds expectations.

VERY GOOD Service Provider meets expectations.

GOOD Service Provider has minor improvements.

BELOW EXPECTATIONS Service Provider is not meeting expectations.

UNACCEPTABLE Client is overall disappointed with Service Provider's services.

N/A Question does not apply to survey takers responsibilities.

Please rate SBM's support on housekeeping and appearance? / Por favor, califique el apoyo de SBM en la limpieza y la apariencia?

Excellent Service Provider exceeds expectations.

VERY GOOD Service Provider meets expectations.

GOOD Service Provider has minor improvements.

BELOW EXPECTATIONS Service Provider is not meeting expectations.

UNACCEPTABLE Client is overall disappointed with Service Provider's services.

N/A Question does not apply to survey takers responsibilities.

What can we do to improve our service? / ¿Qué podemos hacer para mejorar nuestro servicio? (Optional)